In short. If something you paid for does not happen because of us, a practitioner or the temple, you get all of your money back without having to ask. You can cancel a pooja, a seva or an order that has not shipped from inside the app. Refunds go back to the card, UPI account or wallet you paid with.
1. What this covers
Payments made on Astro9 through our payment partner Razorpay, for:
- pooja bookings with a pandit;
- temple sevas performed on your behalf; and
- products bought from Astro9 Bazaar.
Subscriptions bought inside the iOS or Android app (such as Astro9 Ai+) are billed by Apple or Google, and their refunds follow Apple's and Google's own policies — see section 11 of the Terms of Service.
2. Pooja bookings
- You cancel from My Poojas in the app, while the booking is still upcoming. A paid booking cancelled [at least 24 hours] before the ceremony is refunded in full.
- The pandit cancels, or does not attend — refunded in full.
- Paid "on the day" to the pandit — nothing was paid through Astro9, so there is nothing for us to refund; settle it with the pandit directly.
3. Temple sevas
- You can cancel a seva from the app until it is performed. A cancelled paid seva is refunded in full.
- If the temple cannot perform a seva you paid for, it is refunded in full, without you having to ask.
- Once a seva has been performed it cannot be refunded, because the offering has been made on your behalf.
4. Astro9 Bazaar orders
- Before dispatch — cancel the order from Orders in the app and you are refunded in full, including delivery.
- Damaged, defective or wrong item — tell us within [7 days] of delivery, with a photo, and we will replace it or refund it in full, including return shipping.
- Change of mind — unused items in their original packaging may be returned within [7 days] of delivery. Return shipping is paid by you.
- Not returnable — items made, energised or consecrated to your order, and opened consumables such as incense and puja samagri, unless they arrived damaged or wrong.
Natural items such as gemstones, rudraksha and idols vary in appearance. That variation is not a defect. Nothing your rights under the Consumer Protection Act, 2019 is reduced by this policy.
5. Consultations
Consultations with astrologers, healers and pandits are not currently charged on Astro9. When they are, the cancellation window will be shown before you book, and section 11 of the Terms of Service applies.
6. How and when you are refunded
- Refunds go back to the original payment method. We cannot refund to a different account.
- We start a refund within [2 business days] of the cancellation or of approving your request. Your bank then usually takes 5–7 business days to show it.
- If a refund has not arrived after 10 business days, write to us with your order or booking number and we will send you the payment reference to show your bank.